• FAQs

Frequently Asked Questions

FAQ

To request a login ID, please contact your IPD representative or send an email to customer service at customerservice@ipdgroup.com.au. Please provide the first name, last name and email address for each person who requires access, along with your IPD account code.

Step 1 : Selecting the item/s

Once you have logged onto the site, select the desired product from the product menu or simply search for it with the search option on the top right hand corner of the home page.

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Note : In case, you have many orders then use the "Order import option" on the Dashboard listing that can be found on the home page. You can import an order from a CSV file that contains 2 columns with no headings. These 2 columns should contain the fields IPD Stock Code and Quantity as shown below.
NS10,100
53534-20B,1

You can also copy and paste these comma separated values into the input box.

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Step 2 : Adding products to cart

Once you have selected the item you want to order, click on "Add to cart" button and enter the qty required. You will see the number of items and order value increase in the shopping cart at the top-right of the screen.

Note : Mark it favourite, in case you need to purchase this item frequently.
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Step 3 : Order Checkout

When you have completed entering, selecting or importing items into an order you can select "Complete Order" from the screen below. You will then be prompted to select delivery details. When an order is submitted, you will receive an order confirmation by email indicating your order number.

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You can build your own list of frequently purchased items by clicking favourite button under each item.The first time that you select the MY FAVOURITES option you will be prompted to nominate how much history you would like to build a favourite products list from. You can then maintain this list by adding and removing products. You can also use this list to add products to your current order.
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You can track previous orders or import new orders via the "MY ORDERS" tab. You can filter by order number, order status, date range, your PO reference or IPD product code. You can then click on the "View order" button next to each order to view the order details. The order details screen will also have a link to track your order with the carrier if the status is showing as "Complete", to copy the order to your current order, and to reprint the invoice.
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You can view invoice details and request copies of invoices and statements by selecting the "ACCOUNT STATEMENTS" option on the dashboard menu. You will see a screen as below where you can select the enquiry type that you would require. Select the "Download" button on this screen to download a CSV copy of your current statement for viewing in Excel
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